Company: IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 25 years. The company is best known for their patented credit card enabled, solar powered single-space and multi -space parking meters and web-based management system.

QUALIFICATIONS INCLUDE:

• Strong verbal and written communication skills.
• Ability to plan and manage daily travel schedules.
• Self-motivated and capable of working independently.
• Excellent customer service and relationship-building abilities.
• Effective time management and organizational skills.
• Basic computer skills for diagnostic testing and reporting.
• Availability for stand-by or after-hours responsibilities.
• Willingness to travel to support other territories.
• Ability to learn and adapt to new technologies and service techniques.
• Ability to continually learn new product service techniques

DESIRED SKILLS & EXPERIENCE:

• Prior Field Support/Field Technician experience highly desirable
• Experience with warehouse/repair operations a plus
• Ability to perform basic math
• Prior mechanical or electronic assembly required
• AA degree or bachelor’s degree preferred
• Experience will be considered in lieu of degree

WORK ENVIRONMENT

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions.
This job is performed in an uncontrolled environment subject to wind, rain, snow, ice and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.
Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.
It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

• Responsible for supervision of for all East Coast Field Technicians
• Responsible for day-to-day management of several East Coast Maintenance Contracts.
• Responsible for oversight and management of the IPS Baltimore Office and Warehouse.
• Handling Customer Support Calls where applicable
• Responsible for coordinating new installation projects for East Coast customers
• Helping Client Success Team to close out open tickets for East Coast Customers, which may require some travel.
• Working very closely with West Cost Field Support Manager for installation schedules across the country and sharing Resources for both East and West Coast customers.
• Working closely with Customer Success Managers on achieving overall Company Goals, KPI’s in customer satisfaction.
• Assist Sales as needed.