Field Support Officer at NSW Government School Performance North

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

92701.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Clerical Support, Data Management, Research Skills, Project Support, Communication Skills, Problem Solving, Self-Motivation, Organizational Skills, Understanding of ECEC, Regulatory Compliance, Judgment Skills, Team Collaboration, Stakeholder Engagement, Aboriginal Education Policy, Quality Standards

Industry

Education Administration Programs

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full-Time opportunity The role will require travel around Northern Beaches and North Sydney region with flexible working arrangements available Salary ranges from $84,659 to $92,701 p.a. plus superannuation and annual leave loading About the role The Field Support Officer delivers administrative and clerical support to assist field staff across the Statewide Operations Network. This role is part of the Early Childhood Education and Care Regulatory Authority within the Department of Education, plays a key role in regulating and supporting a diverse ECEC sector with more than 6,000 services across NSW. Working collaboratively with team members, external stakeholders, and the broader community, you will help shape a sector that delivers the best outcomes for children and families. The team operates in a supportive and collaborative environment, driven by a shared commitment to quality and regulatory compliance. Key responsibilities may include: Providing high-quality administrative support to field staff to ensure consistent regulatory practices across the Statewide Operations Network Managing records and information using relevant databases and systems, in line with departmental policies and procedures, ensuring accurate data entry and retrieval Supporting research and project activities to assist field staff in their work Preparing a range of documents, including reports and spreadsheets, to support operational needs Supporting officers during site visits to assist with quality assessment and rating, and compliance monitoring of early childhood education services Assist in supporting administrative functions of the broader Regulatory Authority to meet business needs, this includes administrative functions at Northern Beaches and North Sydney offices as needed For further information please click here to view the role description About you Proven ability to manage competing priorities in a fast-paced, high-volume environment while consistently meeting deadlines Sound judgement and problem solving skills to manage enquiries and escalate complex or high risk issues when required Excellent written and verbal communication skills, with a focus on accuracy, clarity and professionalism and timely responses to internal and external stakeholders Highly self-motivated, well-organised, and capable of working independently with minimal supervision Understanding of, or experience in, early childhood education service provision, including knowledge of operational practices, regulatory requirements and quality standards. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Applicants will be required to declare and provide details of any investigation(s) that they have been subject to, at any time, personally as an employee of an Early Childhood Education and Care Service or as a Responsible Person. Essential requirements of the role A valid Working with Children Check clearance for paid employment. A driver license and ability to undertake short-term travel, as driving is an essential requirement of this role. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answer to the following pre-screening questions below: Describe a time where you needed to act quickly to resolve an issue. What was the situation, how did you respond and what was the outcome? (300 words) Provide an example of when you had to balance multiple tasks with competing deadlines. How did you prioritise the task to ensure it was completed on time and what tools or strategies did you use? (300 words) Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Tuesday 7th October 2025 at 11:59pm. For role enquiries please contact Joanne Sykes at joanne.sykes4@det.nsw.edu.au and for recruitment process enquiries please contact Jenny Nguyen at jenny.nguyen199@det.nsw.edu.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Field Support Officer delivers administrative and clerical support to assist field staff across the Statewide Operations Network. This role involves managing records, supporting research activities, preparing documents, and assisting during site visits for quality assessment.