Field Support Operator (Call Center) at Bay Alarm Company

Concord, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Data Entry, Computer Skills, Typing Skills, Multitasking, Customer Service

Industry

Security and Investigations

Description

Position Summary: Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of the back-end for applications. Job Duties: * Build zones in SBN database * Program alarm systems remotely * Manage high call volume * Maintain customer emergency lists/correspondence * Input special handling procedures * Confirm installation signals are received * Multitasking * All other miscellaneous responsibilities and other duties as assigned Requirements: * 1-2 years of experience preferred * 1-2 years post-high school education preferred * High school diploma or equivalent required * Excellent communication skills required * Strong data entry ability * Computer skills and knowledge of relevant programs * Proficient typing skills * Final applicant will need to have the ability to pass a pre-employment screening process. Join the Bay Alarm Family! Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington. All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe. We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match. Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching. Highlights Include: * Guaranteed 40-Hour Workweek with Overtime Opportunities * Paid Training and a Clearly Defined Career Path (Level System) * Alarm System Purchase Plan and Employee Discounts * Benefits; medical, dental, vision, life insurance, long term disability * Vacation, Sick Time, Holidays, Bay Alarm Days * 401(k) with a company match * Employee Referral Bonus Program * Flexible Spending Account * Employee Assistance Program (EAP) * Education Reimbursement * Family Scholarship Programs * Employee Resource Groups * Community Service Programs > Check out this video to get to know more about Bay Alarm! > [https://www.youtube.com/watch?v=TYG-jYEu2CQ] Now Hiring for Central Station! [https://mc1.airscorp.com/portal-upload/RMPOD1WebDocument/2022/4/clientdata_1057841/14/1130/1637f5aa-dc5c-4fed-b948-2536314f2bb5.png]

Responsibilities

The Field Support Operator manages high call volumes from customers and ensures accurate data entry related to installations. They also communicate with the Installation Team and confirm that all sensors report correctly during system tests.