CONNECT WITH QUADIENT

At Parcel Pending by Quadient, we’re revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions, we empower businesses and communities to manage deliveries and returns with unparalleled convenience, security, and efficiency. Our innovative technology supports a vast network of nearly 18,000 locker locations worldwide, processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company that’s committed to sustainability and operational excellence. We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last-mile delivery solutions. Together, we’re not just delivering parcels—we’re delivering enhanced experiences and building stronger connections across the globe.
Quadient is seeking to hire two Field Support Operators to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the UK. You’ll be responsible for replacing consumables, performing visual checks, carrying out minor repairs, and maintaining a high standard of cleanliness and presentation at each location.
This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.

Opportunity is remote field role based in our South Region: Ideally based on the West side of London or along the M4 corridor

• Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests.
• Replace consumables such as thermal printer rolls to ensure continuous locker operation.
• Conduct routine operational checks and cleanliness audits to maintain site standards.
• Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
• Replace or apply vinyl decals and signage as needed to maintain brand standards.
• Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
• Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
• Ensure each locker site is left clean, tidy, and fully operational after servicing.
• Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
• Willingness to travel extensively within your assigned region (North or South UK).
• Flexibility to travel outside your normal region on occasion and stay overnight if required.

• Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests.
• Replace consumables such as thermal printer rolls to ensure continuous locker operation.
• Conduct routine operational checks and cleanliness audits to maintain site standards.
• Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
• Replace or apply vinyl decals and signage as needed to maintain brand standards.
• Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
• Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
• Ensure each locker site is left clean, tidy, and fully operational after servicing.
• Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
• Willingness to travel extensively within your assigned region (North or South UK).
• Flexibility to travel outside your normal region on occasion and stay overnight if required