Field Support Representative (12 month Contract) at IDEXX

Rydalmere, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Focused, Proactive, Equipment Installation, Technical Support, Education Delivery, Training, Hardware Troubleshooting, Software Troubleshooting, Relationship Building, Product Promotion, Veterinary Nursing, Science Discipline, Communication, Organization, Problem-Solving, Collaboration

Industry

Biotechnology Research

Description

We are excited to share an internal opportunity for a Full time 12‑month parental leave contract within our Field Support team. At IDEXX, we are committed to enhancing the health and well-being of pets, people, and livestock through innovative diagnostics and software solutions. Every role contributes to this mission—this is your chance to further grow your career within IDEXX while stepping into a highly customer-facing position that strengthens relationships with veterinary professionals and supports the success of our products in clinic. About the Role We are seeking a customer‑focused and proactive Field Support Representative to join our Sydney‑based team. In this role, you will work closely with our commercial team and veterinary clinics to: Install and support IDEXX diagnostic equipment Provide education and training to clinic teams Troubleshoot technical issues (hardware and software) Build strong, lasting customer relationships Promote IDEXX products and services to drive satisfaction and loyalty What You’ll Bring A qualification in Veterinary Nursing or another relevant Science discipline Certificate IV in Training & Assessment (or equivalent) – highly regarded 3+ years’ experience in a scientific field or within veterinary nursing Excellent written and verbal communication skills Strong organisation, time management, and prioritisation abilities Proven ability to provide technical support and troubleshoot issues Confidence delivering training to varied audiences Strong problem‑solving skills and ability to research solutions Ability to collaborate effectively with internal teams Knowledge of veterinary medicine, clinic workflow, or diagnostic processes Flexibility to travel up to 85% within the assigned territory, with occasional travel beyond it Why Apply for this internal opportunity? At IDEXX, we’re committed to supporting your growth, development, and career aspirations. Stepping into this role offers a unique chance to: Accelerate your career development by gaining field-based, hands-on technical and customer experience Learn directly from experienced Field Support and Commercial team members, expanding your internal network Strengthen your technical expertise across IDEXX’s industry-leading diagnostic product suite Enhance your training, communication, and problem-solving skills in real-world customer environments Explore a different part of the business, broadening your understanding of how IDEXX creates customer value Contribute meaningfully to customer satisfaction and clinic workflow success Experience a role with autonomy, variety, and visible impact Position yourself strongly for future opportunities within the commercial, customer and technical, or operations pathways Ready to Take the Next Step? If you're excited about this opportunity and meet the criteria we encourage you to apply here or via our careers page before Monday, 2nd March 2026.

Responsibilities

The Field Support Representative will be responsible for installing and supporting IDEXX diagnostic equipment while providing education and training to veterinary clinic teams. This role also involves troubleshooting technical issues for both hardware and software and building strong customer relationships.