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Field Support Specialist 3 at Oracle Risk Management Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field System Support, Hardware Break-Fix, Maintenance, Product Installation, Customer Satisfaction, Service Level Agreements, Technical Support, Problem Resolution, System Level Diagnostics, Escalation Procedures, Service Processes, Problem Identification, Customer Contractual Requirements, Standby Rotation Program

Industry

IT Services and IT Consulting

Description

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.

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Responsibilities

A Field Engineer provides field system support including hardware break-fix, maintenance, and product installation. They ensure high customer satisfaction and meet Service Level Agreements through effective technical support.