FIELD SUPPORT SPECIALIST.

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.

• Carry out technical site visits as required for repairs on IT equipment
• Diagnose and carry out structured cabling or WiFi Fault repairs
• Attend fault calls where the local engineer does not have the required skill set
• Attend escalated break-fix and problem calls
• Diagnose and/or repair faults to component level, or whole unit replacement where required
• Conduct site surveys for WiFi installation and planned upgrades
• Planned and regular maintenance of all on site equipment
• Responsible for advice to employed engineer’s queries
• Coaching and mentoring individual engineers to improve technical and soft skills
• Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
• The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
• Provide support for engineer’s development plans to improve their capabilities
• Be prepared and available to undertake any relevant training as required
• Provide a timely, polite and effective service
• Provide on-call cover during evenings and weekends on a rotational basis
• There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement