Field Support Specialist II - North Carolina at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

86500.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Communication, Lighting Control Systems, Networking, Electrical Wiring, Microsoft Office, Field Service, Collaboration, Training, Documentation, Problem Solving, Relationship Building, Independent Work, Prioritization

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Support Specialist II in the United States. In this role, you will provide expert on-site and remote support for advanced lighting and control systems, ensuring smooth installation, operation, and troubleshooting. You’ll serve as a trusted technical resource for clients and internal teams, offering hands-on guidance and training to drive successful outcomes. Your work will involve collaborating with engineers, contractors, and distributors, delivering excellent customer service, and solving complex field issues. This position combines technical acumen, strong communication, and a customer-first mindset within an innovative and fast-paced environment. Accountabilities: Perform on-site system startups, testing, troubleshooting, and end-user training for lighting and control systems. Provide remote technical assistance to internal and external stakeholders, including agents, distributors, electrical contractors, and customers. Build and maintain strong relationships with partners and clients to ensure exceptional service delivery. Collaborate cross-functionally with engineering and support teams to resolve field issues efficiently. Document service activities and communicate progress to relevant stakeholders. Associate degree in Engineering or graduation from a technical trade school. 0–2 years of relevant experience in field service or technical support (2–4 years preferred). Strong verbal and written communication skills with the ability to support diverse audiences. Proficiency with Microsoft Office tools and general computer operations. Working knowledge of wired and wireless lighting control systems, networking, and electrical wiring. Solid troubleshooting skills in electrical and electronic systems. Ability to work independently and manage multiple priorities across different environments. Competitive salary range between $48,100 and $86,500, depending on experience and location. Comprehensive healthcare coverage, including medical, dental, and vision plans. 401(k) retirement plan with company match. Incentive and commission opportunities depending on the role. Opportunities for professional development and training. Inclusive, collaborative work culture promoting diversity and growth. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Provide expert on-site and remote support for advanced lighting and control systems. Collaborate with engineers, contractors, and distributors to ensure smooth installation and troubleshooting.