Date: Mar 24, 2025
Location:Milton, QLD, AU, 4064
Req ID: 32761
Onsite or Remote: Hybrid Position
Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we’re not just talking about progress and innovation - we’re making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
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TRAVEL REQUIREMENTS

Up to 30%.

REQUIRED SKILLS

• Trade qualification in the electrical/electronic field or related qualifications with relevant experience.
• Previous leadership experience managing a remote team.
• Ability to build relationships with internal and external client groups.
• Strong communication skills on all levels.

DESIRED SKILLS

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.

JOB PURPOSE

This role is responsible for leading and guiding the team of Technical Services Representatives to ensure the expectations of the company and those of the clients as outlined in SLA’s are met and achieved.

JOB DUTIES AND RESPONSIBILITIES

• Ensure tickets are assigned to meet agreed standards and to ensure full utilisation of the Technical Services resources.
• Build, maintain and grow relationships with external clients.
• Maintain site authorities/access for all Technical Services employees.
• Ensure required levels of training and certification are maintained and updated as required.
• Ensure compliance with all EHS requirements – Daily SLAM’s, working hours, overall compliance.
• Ensuring technical support documentation (calibration documents, equipment setup procedures etc.) is up to date and relevant by working with Commissioning Engineers, Project Managers and Development team.
• Attend and participate in sales hand over meetings & project meetings.
• Ordering replacement parts to maintain a minimum stock level in each region.
• Assist in fault triage for technical services staff.