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Field Support Tech at CDI

Tolleson, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Measurement, Communication, Scheduling, Paperwork Preparation, Field Issue Resolution, Photography, Dimension Capturing, Documentation, Drawing Creation, Job Tracking, Data Uploading, Phone Work, Computer Work, Handling Heavy Equipment, Precision Measurement

Industry

Manufacturing

Description

Description Essential Functions: Coordinate measure appointments Communicate and gather required information from the Minneapolis Regional Sales Representatives Schedule the measure with the provided contact Prepare all required paperwork, tools and transportation Coordinate field issue appointments: Gather required information from sales and Engineering on best way to fix field issue Schedule with the provided contact Prepare all required paperwork, tools and transportation Perform field support requirements Photographing the RTU in question Capturing all required dimensions Note any obstructions, special features, etc. Document what issue was with pictures and description uploaded to the MER. Document measure and field issues details: Create a drawing using the captured dimensions Upload drawing, photographs and other details to the appropriate job tracker Inform the Inside Sales Account Manager that the measure has been completed. Phone and computer work to coordinate and document measures and field work. Requirements The Ideal Candidate: Must be able to load, unload and handle a 65 lb. extension ladder Must be able to read a tape measure with precision and accuracy Must be able to carry a 30 lb. tool bag Must be able to talk with customers and coordinate what is needed to fix the issue Demonstrated application of CDI core values.

Responsibilities

This role involves coordinating and executing measurement appointments and field issue resolution by gathering necessary information, scheduling contacts, and preparing all required tools and documentation. Key duties include performing field support tasks such as photographing equipment, capturing dimensions, documenting issues with pictures and descriptions, and creating drawings for upload to job trackers.