Field Support Technician Associate at LCMC Health

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Hardware Installation, Software Installation, Service Ticket Management, Asset Management, Client Communication, On-call Support, Troubleshooting, Device Imaging, Network Support, Routine Maintenance, Documentation, Escalation Procedures, Team Collaboration, Time Management, Customer Service

Industry

Hospitals and Health Care

Description

Your job is more than a job The Field Support Technician Associate, under direct supervision, is responsible for assisting with new device installation and providing general support assistance with client-side desktop technology. GENERAL DUTIES Operational Support and Maintenance: Utilizes tools and equipment required to image, update, and support end-user desktop hardware. Installs desktop hardware and software on to the corporate network and directory infrastructure as defined by corporate policies and procedures. Performs routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner. Maintains strict monitoring, administration, documentation, and escalation (as required) of assigned service tickets ensuring defined SLAs are maintained. Remains compliant by ensuring timely and accurate information supporting moves, adds, changes of deployed hardware is updated in the asset management inventory system. Project Support: Assists with deployment of new end-user desktop hardware. Other duties as required: Participates in an on-call rotation as required, able to travel between facilities. Maintains professional communication at all times. Ensures accountability through timely follow-through and escalation as required. Performs other required duties as assigned. EDUCATION/EXPERIENCE QUALIFICATIONS Required: High School Diploma/GED or equivalent OR 2 years of work experience. Preferred: Continuing education in a related field of study. LICENSES AND CERTIFICATIONS Certification Name: General desktop support technician (e.g. A+ certification) WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Responsibilities

The Field Support Technician Associate assists with new device installation and provides general support for client-side desktop technology. Responsibilities include operational support, maintenance, and project support for end-user desktop hardware.