Field Support Technician at Ford Office Technologies

Farmington, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Network Protocols, PC Support, MS Office, Self-Motivated, Organizational Skills, Problem Solving, Communication, Teamwork, Time Management, CDIA+ Certification, Password Management, User Account Setup, Project Management

Industry

IT Services and IT Consulting

Description

Description Join the area’s largest independent full-line authorized provider of the industry’s top three manufacturers for copier, printer, and multi-function product (MFP) technology as a Field Support Technician located at a client site in Farmington, PA. The workday will be 12 hours and a 2 2 3 schedule. We are seeking a highly motivated and organized Field Support Technician to join our team at a client site. This position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems. Responsibilities: Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications. Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices. Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required. Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system. Working on assigned projects on a as needed basis. Requirements An associate degree or equivalent from a technical school or related work experience is required. Minimum of 1-3 years working in a professional helpdesk environment. A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred. A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience. Applicants with CDIA+ certification is a plus. Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs. Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic. Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player. Must have a clean driving record to include a valid driver’s license and proof of insurability. OUR CORE VALUES What are our core values? The answer may surprise you. These are the redefined behaviors that drive our team every day. Own It! This is ‘our’ Company. Every decision we make is for the growth of the team and the benefit of our customers. I will use my entrepreneurial spirit in my actions, make choices with integrity, and consistently serve our clients with the mission and values of Ford Office Technologies. Always Deliver No challenge is beyond our ability. I thoroughly analyze, anticipate, and deliver a visionary solution to create a wow factor with every interaction. Continually Improving As an integral part of our thriving team, I am committed to constant improvement in every facet of my personal and professional life. Open-minded to any opportunity for change that could propel me and Ford Office Technologies closer to our goals. I will always strive to move forward, recognizing that to pause is to regress. Innovative With a clear vision of industry dominance, I tackle challenges head-on, blending my expertise and creativity with teamwork to develop innovative solutions to complex problems. Optimistic Always looking towards the future with hope and determination. Seeing challenges as opportunities and running toward our collective goals with enthusiasm. Success is not just an aspiration; it's a clear vision that I am always in pursuit of. Contact Nicole Ross, HR Manager, with any questions at (724) 691-6928.

Responsibilities

The Field Support Technician will provide first-line remote or on-site technical support for hardware, software, and operating systems. Responsibilities include diagnosing technical problems, setting up user accounts, and managing multiple open cases.