Minnesota - Customer Support
Hollstadt Overview
Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you’ll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We’re committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
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Job Description
Role: Field Support Technician
Start: ASAP
End: 12/31/2025
Rate: $36.17–$41.58/hour W2, dependent on qualifications and experience.
Location: On-Site 5 days a week in Bloomington, MN

WORK DESCRIPTION/DELIVERABLES:

The Field Support Technician provides on-site technical support and maintenance for end-user computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.

Including:

• Timely resolution of hardware and software issues to minimize downtime.
• Deployment and configuration of new computing devices.
• Accurate documentation of incidents, solutions, and inventory updates.
• User training and support to enhance productivity and end-user satisfaction.
• Regular maintenance and updates of end-user devices.

REQUIRED SKILLS:

• Excellent communication and interpersonal skills, with proven ability to independently resolve technology issues directly with end users at all levels of the organization.

• Strong troubleshooting skills for Windows and iOS operating systems. • Proficiency in configuring and supporting desktop and laptop hardware.

• Experience with Microsoft 365 and related productivity tools.
• Ability to manage and prioritize multiple tasks efficiently.
• Valid driver’s license and ability to travel between locations.
• Basic understanding of cybersecurity principles and practices.
• Experience with ITSM platforms such as ServiceNow

DESIRED SKILLS:

• Experience with Intune and/or Jamf; SCCM and/or Intune Autopilot.
• Basic understanding of Active Directory and Group Policy management.
• Familiarity with networking fundamentals, including TCP/IP, DNS, and VPN configurations.
• Certifications such as CompTIA A+, or Microsoft Modern Desktop Administrator.
  Benefits + Perks

Please refer the Job description for details