Field Support Technician at Rockwell Automation

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Project Management, Troubleshooting, Documentation, Industrial Automation, PLC Programming, PowerFlex Drives, Ethernet/IP, ControlLogix, CompactLogix, Servo Control, Motion Control, System Audits, Technical Reports, Validation Project Plans, Standard Operating Procedures

Industry

Automation Machinery Manufacturing

Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As a Field Support Technician, you are the primary contact for Rockwell Automation's customers. You focus on improving customer relationships by resolving commercial and technical issues. You work on a variety of commercial and technical issues both independently and with a team. You are located in nearby southern Ohio and report to the Territory Services Manager. If you are not at a customer site, you work out of your home office. Your Responsibilities: Provide customer support through on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting. Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.). The Essentials - You Will Have: HS diploma or GED Legal authorization to work in the US is required- we will not sponsor individuals for employment visas, no or in the future, for this job opening. The ability to travel 50% of the time. A valid drivers license. The Preferred - You Might Also Have: Typically requires 4+ years of related experience Experience in industrial automation in Automotive, Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others Low Voltage PowerFlex Drives or Medium Voltage Drives PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software Studio5000, ControlLogix, CompactLogix PowerFlex products and applications Ethernet/IP, Stratix Switches Servo/Motion control Multiple networks, including EtherNet, ControlNet, and DeviceNet What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. #LI-Hybrid #LI-AC1 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Responsibilities

As a Field Support Technician, you will provide customer support through on-site installation and oversee the diagnosis, troubleshooting, service, and repair of complex equipment and systems. You will also perform project management functions for customer projects, including needs identification, scheduling, tracking, and reporting.