Field Systems and Data Principal at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operational Accountability, Governance Oversight, Roadmap Definition, Stakeholder Engagement, System Ownership, Data Governance, Operational Resilience, Enterprise Architecture, Cyber Security, Risk Mitigation, Change Enablement, Automation, AI-enabled Insights, Continuous Improvement, Executive Communication

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 21 Mar 2026 11:59pm Job Title Field Systems and Data Principal Job Summary Operating at a Principal level, the role provides strategic leadership, operational accountability, and governance oversight, defining how Field Services works collaboratively with Product and Technology IT teams to deliver the Field Services systems and data roadmap. The role ensures Field business priorities, operational constraints, and frontline realities are clearly articulated, while also incorporating IT perspectives on platform strategy, technical debt, security, scalability, and long‑term sustainability. The role establishes a balanced, two‑way engagement model where Field Services and Product and Technology IT teams jointly agree on priorities, sequencing, design trade‑offs, and delivery approaches to achieve outcomes that are operationally effective, technically sound, and enterprise‑aligned. This includes working collaboratively with Product and Technology IT teams and their strategic delivery partner, Infosys, to ensure solutions are well‑integrated, effectively governed, and aligned to Telstra standards, architecture, and ways of working. Job Description The Field Systems & Data Principal acts as the single point of accountability for Field Services systems and data decisions, while ensuring Product and Technology IT teams and their delivery partner have a clear voice and influence in shaping how solutions are designed, delivered, and operated. The role plays a critical role in enabling Telstra’s Connected Future 2030 strategy through resilient, scalable, and well‑governed Field Services capability. Key Responsibilities Customer Ensure Field Services operational needs and frontline realities are clearly represented in system and data decisions. Advocate for solutions that are usable, reliable, and enable safe, efficient field delivery. Ensure customer and operational outcomes are central to system design, prioritisation, and performance management. Systems Ownership & Management Lead and manage the end-to-end ownership of Field Services toolsets, including scheduling and dispatch platforms, low-code solutions, geospatial tools, field communications platforms, and supporting integration and legacy systems. Accountable for system strategy, roadmap, lifecycle management, fitness for purpose, stability, performance, rationalisation, uplift, and decommissioning. Data Ownership & Governance Act as the accountable owner for Field Services data assets. Ensure data quality, integrity, availability, security, governance, and compliance. Enable actionable insights through reporting and analytics supporting operational performance, workforce planning, and executive decision-making. Operational Resilience Accountable for 24/7 operational readiness of Field Services systems. Act as the senior business representative during major incidents. Ensure effective escalation, recovery, root cause management, and resilience uplift. Strategic Alignment & Architecture Ensure Field Services requirements are represented in enterprise architecture and platform decisions. Align systems and data to Telstra Reference Architecture Model and target network strategies. Prevent fragmentation, duplication, or misalignment of Field Services capability. Ensure strategic alignment between Field Services and Product and Technology IT teams. Cyber, Risk & Compliance Partner with cyber and risk teams to identify and mitigate risk using tools such as RICOM. Act as the accountable business owner for cyber outcomes in Field Services. Manage risk across devices, applications, platforms, data flows, and integrations. Enablement of Change Enable and support change delivery Translate business needs into system and data capability. Support adoption and ensure solutions are practical, scalable, and sustainable. Performance, Innovation & Future Capability Identify opportunities for automation, AI-enabled insights, and productivity uplift. Ensure innovation is safe, scalable, and enterprise-aligned. Drive continuous improvement in tools, data usage, and ways of working. Qualifications & Experience Essential Experience operating at a Principal or equivalent senior leadership level. Executive-level communication, influencing, and stakeholder engagement capability. Ownership of complex operational systems and data environments. Accountability for operational performance and risk. Highly Desirable Tertiary qualification in Technology, Engineering, Data, or Business. Deep understanding of Field Services and telecommunications environments. Experience in large enterprise technology ecosystems. Strong understanding of enterprise architecture, cyber security, and data governance. Personal Attributes Strategic thinker with strong commercial and operational acumen. Calm, decisive, and effective under pressure. Highly credible with executive and senior technical stakeholders. Strong problem-solving and decision-making capability. Able to manage multiple priorities across operational, strategic, and risk domains. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

This Principal role provides strategic leadership and operational accountability for Field Services systems and data, defining collaboration between Field Services and Product/Technology IT teams to deliver the roadmap. The role ensures frontline realities are represented while maintaining technical soundness, security, and enterprise alignment in all system and data decisions.