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Field Tech Associate at NTT DATA

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Computing, IT Support, Asset Management, Troubleshooting, Windows, Office, COTS, ITIL Framework, ITSM Tools, Service Now, Remedy, Communication Skills, English

Industry

IT Services and IT Consulting

Description

Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Must be able to perform essential responsibilities with or without reasonable accommodations.

Responsibilities

Provide support to end users in a client environment and work on day-to-day incident resolution and request fulfillment. Involved with IMAC for desktops, laptops, monitors, printers, and other IT equipment as needed.