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Field Tech Associate - SW Atlanta at NTT DATA

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, Reimaging, Service Delivery, Hardware Break Fix, Software Break Fix, Network Support, End User Support, Desktop Support, Citrix, VPN, Antivirus, SCCM Client, CompTIA A+ Certification, Video Conference Hardware, Asset Management, Incident Management, Knowledge Sharing

Industry

IT Services and IT Consulting

Description

Applicants must have active driver's license and vehicle Travel between sites is required. Mileage is reimbursed. Windows troubleshooting and reimaging are required Execute service delivery by performing Installs,Moves,Adds, Changes, Decommissions, Refresh, Hardwareand Software Break Fix, Network Smarthand support, andSmarthand Support for Security and VDI per Managed ClientProcess and Procedure Guide. Coordinate with client end users on expectations,scheduleof availability, process and procedures Meet Service Level Agreements on all services performed Update system of record for delivery Incidents andRequests Update asset management information for assets receivingservices -Identify potential issues that could adversely impactEnd User Experience or contractual obligations and assist increating action plans as well as following action plans Utilize advanced tools and technical knowledge toremediate incidents and conduct installs Escalate to Field Services Supervisor issues that globallyimpact the end user environment Continuously improve both individual and team technicalskills and through knowledge share Minimum of three years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC Minimum of three years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, AdobeAcrobat, Flash player etc. and customized customerapplications Minimum of three years' experience in Hardware thatincluded Video conference, Standard Desktop andlaptop,Printer, Scanner, Desk Phone, Smarthand support,IMAC-D Minimum of three years' experience in End user supportDesktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, Sonic Wall, Cisco, F5 VPN, etc CompTIA A+ certification desired

Responsibilities

The Field Tech Associate will execute service delivery by performing installations, moves, adds, changes, decommissions, and refreshes. They will coordinate with client end users and ensure service level agreements are met while updating records and identifying potential issues.