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Field Tech Associate - Trouble Shooting at NTT DATA

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Windows, Office, COTS, End User Hardware Support, ITIL Framework, ITSM Tools, Service Now, Remedy, Communication Skills, Incident Resolution, Request Fulfilment, Asset Management, IMAC, General Office Requirements, Emerging Technologies

Industry

IT Services and IT Consulting

Description

Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7.

Responsibilities

Provide support to end users in a client environment and resolve day-to-day incidents and requests. Involved with installing, moving, adding, and changing IT equipment as needed.