Field Tech Senior Analyst -Windows-OS at NTT DATA

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Operating Systems, LAN, WAN, Problem Management, Knowledge Base, SLA Management, KPI Management

Industry

IT Services and IT Consulting

Description

Req ID: 341330 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Analyst -Windows-OS to join our team in Hong Kong, Hong Kong (HK-HK), Hong Kong (HK). Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Install desktop/Laptop software using approved tools. Troubleshoot operating system. Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail. Coordinate hardware warranty repair. Escalate to 3rd party vendors when necessary. Responsible for raising and coordinating problem management issues. Participate in projects. Perform additional tasks (end user/infra related) when required. Analyze, resolve, respond to, and document end user inquiries. May require rotating shift work. Maintain and contribute to a knowledge base. Strong understanding and skills in SLA, KPI Management. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

Provide Level 2 technical assistance and support for end users, resolving issues related to computer hardware and software. Install software, troubleshoot operating systems, and manage hardware warranty repairs.