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Field Tech Senior Associate - End User Computing at NTT DATA

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Computing, IT Support, Asset Management, Troubleshooting, Windows, Office, COTS, End User Hardware Support, ITIL Framework, ITSM Tools, Service Now, Remedy, Communication Skills, Incident Resolution, Request Fulfilment, IMAC

Industry

IT Services and IT Consulting

Description

Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements 5+ Years' experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Must be able to perform essential responsibilities with or without reasonable accommodations

Responsibilities

Provide support to end users in a client environment, focusing on incident resolution and request fulfillment. Involved with installing, moving, adding, and changing IT equipment as needed.