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Field Tech Supervisor - Desktop Management at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Support, Installation Services, Documentation, Client Relationship Management, Service Processes, Travel

Industry

IT Services and IT Consulting

Description

Performs advanced troubleshooting techniques to address complex technical issues. Works autonomously in providing on-site technical support to clients. Works autonomously in delivering installation services. Prepares documentation to record and track project status. Undergraduate degree or equivalent combination of education and Manages escalated client situations with a focus on building positive client relationships. Excellent understanding of internal service processes and able to articulate these to clients. Must be able to perform essential responsibilities with or without reasonable accommodations. Significant travel including overnight domestic or international trips may be required.

Responsibilities

Performs advanced troubleshooting techniques to address complex technical issues and provides on-site technical support to clients. Prepares documentation to record and track project status while managing escalated client situations.