Are you a seasoned technical leader who thrives in the field?
We’re hiring a Field Technical Operations Manager on behalf of a dynamic, supportive, and family-run organization based in Miami, FL.
If you’re ready to lead installation and service projects at top-tier client sites—and want to advance your career in an organization that values relationships, professionalism, and fun—this role is for you!

WORK CONDITIONS & REQUIREMENTS

• Up to 75% travel, including overnight site visits within the U.S. and abroad (Canada, Mexico, and LATAM).
• Must be available for emergency calls, weekend work, and occasional holidays.
• Physical demands: lifting up to 50 lbs, climbing ladders, navigating construction sites, and working in tight spaces.
• Valid passport and valid driver’s license with clean driving record.

ABOUT THE ROLE

In this hands-on leadership role, you will serve as the primary technical expert in the field, taking responsibility for field-based operations on security systems projects — overseeing installations, commissioning, troubleshooting, and emergency response across diverse commercial and institutional environments. You will manage field technicians, supervise subcontractors, ensure project execution, and provide client support that surpasses expectations.
Frequent travel is required, up to 75% domestically within the US and internationally to Canada, Mexico, and Latin America.

WHAT YOU’LL BE DOING

• Manage and execute security system projects, including but not limited to installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
• Configure and troubleshoot security system issues to ensure rapid resolution and minimize downtime.
• Implement technical solutions to enhance efficiency and service delivery quality, ensuring alignment with company objectives.
• Lead the coordination efforts among field technicians, subcontractors, and clients to ensure operational smoothness.
• Conduct regular site visits and inspections to assess operations and ensure compliance with safety protocols.
• Create and manage technical documentation, reports, and system drawings.
• Provide client training, walkthroughs, and post-installation support.
• Maintain accurate time logs, manage inventory, and support field logistics.
• Train and mentor field staff on technical processes, equipment, and best practices.
• As needed, assist in budget planning for field operations and manage expenditures effectively.
• Keep up with industry advancements and new technologies to incorporate into technical solutions.