Field Technical Service P19 at Vontier

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Root Cause Analysis, System Validation, Regulatory Compliance, Field Service Management, Project Management, Stakeholder Engagement, Technical Mentorship, CAPA, ISO Sterilization Standards, New Product Introduction, Risk Management, GMP, ISO 13485, Technical Writing, Cross-functional Leadership

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Senior Global Applications Specialist – Science & Industrial provides advanced technical and applications expertise supporting ASP sterilization systems across the global Science & Industrial segment. This role serves as a senior technical authority for global field service teams, regulated customers, and cross-functional partners by delivering expert-level troubleshooting, application guidance, and service readiness support. The position plays a critical role in resolving complex system challenges, supporting new product introductions, maintaining validated system performance in regulated environments, and ensuring consistent global service capability. The role operates at the intersection of engineering, field service, quality, and product development, providing technical leadership that supports system reliability, regulatory compliance, and customer success. This position requires domestic and international travel, including periodic visits to ASP headquarters in Irvine, CA. Key Responsibilities Technical Leadership & Applications Expertise Provide senior-level technical and scientific expertise supporting ASP sterilization systems used within science and industrial environments. Serve as the global technical escalation point for complex system issues affecting hardware, software, networking, and integrated system performance. Monitor platform performance trends and identify emerging technical risks or recurring field issues. Provide authoritative technical guidance to ensure consistent troubleshooting methodologies and resolution strategies across global service teams. Customer Engagement & Field Support Support high-visibility customer situations requiring deep technical and applications expertise. Partner with regulated customers—including medical device manufacturers, laboratories, and testing organizations—to ensure compliant system operation and optimal application performance. Provide onsite technical support globally when required to address complex system investigations, escalations, or critical customer needs. Act as a trusted technical advisor to internal stakeholders and external customers during complex technical situations. Technical Risk Management & System Reliability Independently assess and manage technical risks associated with sterilization platforms and their deployment within regulated environments. Provide clear technical accountability for decisions impacting system reliability, regulatory compliance, and operational safety. Lead investigations into significant technical issues, system failures, or safety-related events. Support the development of corrective and preventive actions to improve system reliability and mitigate future risk. Advanced Troubleshooting & Root Cause Analysis Lead complex technical investigations involving system failures, out-of-box issues, or field non-conformances. Conduct structured root cause analysis using data-driven methodologies to identify underlying system or process issues. Develop and recommend scientifically sound corrective actions to resolve recurring technical challenges. Collaborate with engineering, quality, and product development teams to implement long-term solutions. New Product Development & Launch Readiness Collaborate cross-functionally with engineering, product management, quality, and service teams during new product development activities. Provide field-informed insights to ensure new products are designed for serviceability, reliability, and real-world application workflows. Support global product launch readiness through the development of service documentation, troubleshooting strategies, and training materials. Participate in product verification, validation, and qualification activities within regulated or controlled environments. Service Workflow & Operational Excellence Leverage extensive field service experience to influence global service workflows, troubleshooting processes, and operational best practices. Partner with regional service leaders to drive continuous improvement initiatives that enhance service efficiency and customer experience. Support global service readiness planning and proactive issue resolution initiatives. Promote knowledge sharing and best practices across the global service organization. Compliance, Standards & Quality Ensure platform processes and service activities remain aligned with global regulatory expectations and relevant ISO sterilization standards. Support system validation and qualification activities while ensuring systems operate within a validated state in regulated environments. Author and review critical technical documentation including: * Standard Operating Procedures (SOPs) * Validation protocols * Investigation reports * Technical bulletins * Service documentation Provide technical input supporting CAPA investigations, regulatory compliance initiatives, and quality system improvements. Technical Mentorship & Knowledge Development Provide mentorship and technical guidance to service engineers and technical specialists across the global organization. Support the development of training materials and knowledge transfer initiatives to strengthen global troubleshooting capability. Foster collaboration and knowledge exchange across engineering, service, and quality teams. Required Qualifications Bachelor’s degree in Engineering, or a related technical discipline. Extensive field service experience with complex technical systems in GMP and/or ISO13485 regulated industries. Demonstrated expertise supporting ASP sterilization equipment or comparable sterilization or laboratory systems. Strong understanding of global service workflows, escalation processes, and lifecycle service support. Proven ability to work effectively within global cross-functional teams and influence outcomes without direct authority. Experience supporting new product development, product launch, and service readiness initiatives. Demonstrated experience supporting system validation and qualification activities in regulated or controlled environments and quality systems. Advanced critical thinking and analytical skills with the ability to diagnose and resolve highly complex system issues. Working knowledge of relevant ISO sterilization standards and industry regulatory frameworks. Excellent communication, interpersonal, and stakeholder engagement skills. Ability and willingness to travel domestically and internationally, including periodic business travel to Irvine, CA. Preferred Qualifications Experience working within global organizations with matrix reporting structures. Project management experience or formal certification. Expertise in structured problem-solving methodologies such as root cause analysis, CAPA, or reliability engineering approaches. Experience contributing to technical training or mentoring within technical service organizations. Language Qualifications Fluent in English - oral and written Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ASP ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

Provide senior-level technical expertise and global escalation support for ASP sterilization systems in science and industrial environments. Lead complex investigations, manage technical risks, and collaborate on new product development to ensure system reliability and regulatory compliance.