Job ID: 1908
Location: Field, New South Wales
Job Family: Service and Support
Job Type: Permanent
Employment Type: Full Time

EXPERIENCE REQUIRED

• Trade-related qualifications in an industrial maintenance field
• Minimum 5 years of relevant technical experience in an industrial maintenance field
• Experience with agricultural and/or construction equipment
• Technical expertise across mechanical, electrical and/or hydraulic systems
• Strong interpersonal and communication skills
• High level analytical and problem-solving skills
• Self-starter with excellent time management abilities
• Resourceful, determined, and adaptable under pressure
• Competent in using MS Office Suite
• Willing to travel across Australia and New Zealand frequently

ABOUT US

CNH is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands including Case IH, New Holland Agriculture, K-Line Ag, Horwood Bagshaw and Flexi-Coil.
We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.

JOB PURPOSE

Are you passionate about solving complex technical challenges and supporting cutting-edge agricultural technology?
We’re looking for a Field Technical Specialist to provide in-field support to dealerships and distributors across Australia and New Zealand to resolve complex challenges on SP Sprayers. If you’re someone who thrives on solving problems, enjoys working closely with people and wants to be a part of a team that supports innovation in the ag-tech space – this could be the role for you.
In this role, you’ll be working hands-on with equipment and collaborate across different business functions to fuel product improvement and empower dealers to deliver exceptional service to our customers.
This role offers a collaborate and supportive environment and access to great career opportunities within a global business.

KEY RESPONSIBILITIES

• Provide direct technical support to authorised dealers and distributors by investigating complex technical concerns in the field across Australia and New Zealand
• Coach and mentor dealer and distributor technical teams to grow their product knowledge and diagnostic skills
• Conduct dealer and customer visits to resolve technical issues efficiently and effectively
• Prepare detailed technical field reports to support issue tracking and escalation
• Identify recurring product issues from the field and provide feedback to improve customer satisfaction
• Collaborate with other technical and training specialists to share workloads as needed:
• Administer THD requests and contribute to Level 1 technical training material creation and coordination
• Drive the completion of product improvement programs in the market
• Support the use of technical support applications and digital platforms