WONDERING WHAT’S WITHIN BECKMAN COULTER DIAGNOSTICS? TAKE A CLOSER LOOK.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products. The Hardware System Technical Support Specialist will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance. He’s responsible for Pro-active actions to ensure the best efficiency in Service organization across Europe.

3. PRODUCT KNOWLEDGE AND TRAINING:

• Maintain an in-depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues.
• Stay updated on new product releases, hardware updates, and industry advancements.
• Develop and deliver training sessions and materials for customers and internal teams, enhancing their understanding and use of diagnostic hardware systems.
  Define and propose action to elevate the level of service skills across Europe.

QUALIFICATIONS:

• Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.
• Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
• Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.
• Strong verbal and written communication skills, with the ability to clearly convey technical information to non-technical users both English and Italian.
• Customer-focused mindset with a commitment to delivering high-quality support and service.