New Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.

• Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues.
• Review work instructions for technical or practical errors and carry out work instruction trials.
• Generate technical summary reports.
• Gather and disseminate data on field technical issues.
• Communicate information on product reliability to the Regional Product Support Manager (RPSM).
• Create PowerPoint presentations detailing technical issues.
• Ensure accurate completion of standard documents.
• Report customer complaints.
• Travel will be required to Boston, Massachusetts