Field Technical Sr. Specialist (100460) at American Honda Motor Co., Inc.

Timmonsville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Powersports Experience, Warranty Processing, Problem Solving, Communication Skills, Coaching, Technical Troubleshooting, Data Analysis, Dealer Relations, Goodwill Management, Travel, Team Collaboration, Product Knowledge, Time Management, Reporting

Industry

Motor Vehicle Manufacturing

Description

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM’s are responsible for prompt reporting of technical issues and resolutions in the market for further follow-up review by the ASX (Aftersales Experience) staff. Key Accountabilities Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issue and resolutions back to ASX Support Techline function through taking in-bound calls during scheduled shifts Administer customer goodwill and manage warranty claim authorization/processing Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested Qualifications, Experience, and Skills Minimum Educational Qualifications High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training. Minimum Experience: 3 years minimum Powersports dealership experience (service operations and/or management) required Extensive experience in the repair and servicing of Powersports products Decisions Expected Customer goodwill expenditure (supporting customer through AHM and Dealer goodwill budget) Plan dealer visits using current data gathered from Techline and Customer relations contacts. Technical repair troubleshooting & dealer direction via phone and/or in person visits Timely reporting of problems and repairs for faster future repairs and to support future development. Working Conditions This position reports to the Power Sports Aftersales Experience Division located at the American Honda Manufacturing Facility in Timmonsville SC. Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays. Responsible for scheduled Techline duties. These positions will be based either from ASX office or from associate’s home depending on assignment. Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships. Requires customer relations skills to meet and talk with customers (in person and over the phone). Ability to motivate and coach dealership personnel to improve customer experience. Extensive computer work and cell phone time to stay in communication with AHM staff and dealership staff. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities

The Field Technical Manager provides in-person technical support to Honda dealerships, ensuring customer satisfaction and brand value. They are responsible for resolving product issues and reporting technical problems for further review.