Field Technical Support Associate at HP Law

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

31.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Customer Support, Technical Support, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity, Preventive Maintenance, Process Improvement, Safety Standards, Field Service Management, Electromechanics, Electrical Engineering, Automation Chemistry, Technical Services

Industry

IT Services and IT Consulting

Description

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms. Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. Maintains departmental documentation on work orders, software, inventory, and other paperwork required. Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. Completes process-oriented assignments, shares technical information, and supports department-level operational plans. Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Works on assignments that are moderately complex in nature and require intermediate problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The Field Technical Support Associate maintains high customer satisfaction by addressing and managing customer-relation issues promptly. They provide comprehensive software services and lead post-sales technical support for end users and authorized service providers.