Field Technical Support Consultant 3 at HP Law

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Deployment, Customer Handling, Networking, VoIP, Video, Troubleshooting, Wireshark, Problem-Solving, Corporate Customer Management, Project Management, Stakeholder Liaison, Installation Testing, Knowledge Management, Interpersonal Skills, Communication Skills, Customer Success

Industry

IT Services and IT Consulting

Description

Strong technical deployment/customer handling in networking, VoIP or Video Good skills of troubleshooting, using different standard tools like Wireshark and problem-solving skills Experience in handling corporate customers or global accounts. Understand/able to communicate advance services offerings to customers/partners Primary accountability of on-site Implementation - site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations Update regularly the status to assigned implementation projects to project managers and other stake holders Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements Assist in program reviews/providing feedback to partners, customers and engineering leadership Build/Maintain relationships with key external and internal stakeholders Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures Share the best practices/lessons learned with rest of the deployment teams Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities Travel: Up to 100% and at short notice. Excellent interpersonal and communication skills and proficiency in oral and written English communication. Strong desire/motivation in customer success Flexibility in working hours, open for travel, self-learner and team player LI-Post Job - Services Schedule - Full time

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Responsibilities

The Field Technical Support Consultant is primarily accountable for on-site implementation, including site surveys, vendor coordination, and installation testing. They will also update project managers on implementation status and proactively address any issues that may arise.