Field Technical Support Representative for Page Wide Press at HP Law

Ashley, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

65500.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Technical Support, Problem Solving, Communication Skills, Time Management, Teamwork, Networking, Troubleshooting, Mechanical Skills, Electrical Skills, Digital Printing, Software Service, Customer Relationships, Pressure Management, Operating Systems, Printer Hardware Support

Industry

IT Services and IT Consulting

Description

Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

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Responsibilities

Maintain high levels of customer satisfaction by clarifying customer needs and ensuring they are met. Provide software service and solve application problems for remote or local accounts on standard and specialized systems.