Field Technical Support Representative at HP Law

McRae-Helena, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Technical Support, Communication Skills, Customer Relationship Building, Problem Management, Project Management, Analysis, Scheduling, Controlling, Presentation Skills, Change Management, Software Service, Pre-sales Support, Post-sales Support, Service Delivery Support, Proactive Monitoring, Mentoring, Improvement Opportunities

Industry

IT Services and IT Consulting

Description

The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. ### Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience. ### Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. ### Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set. ### Strong communication skills both verbal and written. ### Strong Customer relationship building skills Ability to manage complex Customer problems. ### Ability to perform while under high-pressure situations. ### Project management, analysis, communication, scheduling, controlling, and presentation skills. ### Demonstrate consistent, acceptable performance of all business fundamentals. ### Basic knowledge of change management process and tools available. ### Schedule and participate in on-site account support meetings both internal and external . ### Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. ### Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. ### Provide software service, pre- sales, post-sales or service delivery support. ### Deliver services, including customized services to large enterprise, complex or corporate accounts. ### Use proactive monitoring procedures/tools to identify problem prevention opportunities.

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Responsibilities

The Field Technical Support Representative coordinates departmental work, mentors the team, and identifies improvement opportunities. They handle customer-relation problems, provide software service support, and deliver customized services to large enterprise accounts.