Field Technical Support Representative at HP Law

Waimea, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

26.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Technical Support, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity, Preventive Maintenance, Process Improvement, Safety Standards, Field Service Management, Technical Services, Electromechanics, Electronics, Operating Systems, Automation Chemistry

Industry

IT Services and IT Consulting

Description

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems. Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information. Uses proactive monitoring procedures and tools to identify problem prevention opportunities. Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data. Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 to $26 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The Field Technical Support Representative maintains high levels of customer satisfaction by clarifying requirements and resolving issues promptly. They deliver comprehensive software services and support for local accounts, ensuring adherence to company policies and protocols.