The Field Technician provides technical support to a large, varied user group. Responsible for student account creation, inventory control, and overseeing various technical projects.

Responsibilities:

• Serves as integral member of the technology team and support the values, mission and goals of Constellation and its schools.
• Utilizes organizational skills to create student network accounts with precision.
• Manages project resources during project implementation (people, equipment, purchased services, etc.)
• Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians.
• Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
• Communicates effectively with administrative staff, school principals and teachers.
• Installs, configures, maintains and troubleshoots all:
• computer hardware and software
• projectors, Smart Boards, scanners, printers, and various peripherals
• wired and wireless connections and devices.
• Processes warranty information and repair work with associated documentation.
• Responds to all inquiries promptly.
• Implements established hardware and software maintenance procedures.
• Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions.
• Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently uses official programs such as help desk ticketing, time tracking, etc.
• Represents the organization professionally and treat everyone respectfully.
• Adheres to the Staff Handbook and all Constellation Policies.
• Performs other duties as assigned by the Technology Director, CFO and/or Executive Director.

SKILLS, KNOWLEDGE, ABILITIES REQUIRED:

• Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking.
• Minimum 3 years of experience in a similar Technical Support role.
• 1 year experience within a school setting required.
• Valid Ohio drivers license.
• Work history demonstrating increasing levels of responsibility and leadership.
• Strong interpersonal skills and ability to educate users as well as provide straight technical support.
• Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills.
• Experience with installation, maintenance and support of a large fleet / user base.
• Experience with a wide variety of hardware and software, as typically used in an education environment.
• Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions.
• Must be highly organized and detail oriented.
• Willingness and ability to adjust to changing conditions or priorities.
• Ability to multi-task and handle frequent interruptions.
• Ability to consistently follow protocol and instructions.
• Ability to work effectively both independently, and with a team.
• Ability to lift 50 lbs. and work in a physically demanding environment as needed.

• Serves as integral member of the technology team and support the values, mission and goals of Constellation and its schools.
• Utilizes organizational skills to create student network accounts with precision.
• Manages project resources during project implementation (people, equipment, purchased services, etc.)
• Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians.
• Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
• Communicates effectively with administrative staff, school principals and teachers.
• Installs, configures, maintains and troubleshoots all:
• computer hardware and software
• projectors, Smart Boards, scanners, printers, and various peripherals
• wired and wireless connections and devices.
• Processes warranty information and repair work with associated documentation.
• Responds to all inquiries promptly.
• Implements established hardware and software maintenance procedures.
• Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions.
• Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently uses official programs such as help desk ticketing, time tracking, etc.
• Represents the organization professionally and treat everyone respectfully.
• Adheres to the Staff Handbook and all Constellation Policies.
• Performs other duties as assigned by the Technology Director, CFO and/or Executive Director