Job Title: Field Technician C
Job Code: 35240
Job Location: Fayetteville, NC
Job Schedule: Employees work 12 hour shifts, 3 on, 4 off, and 4 on, 3 off. Also, switching from days to nights approx. every 3 months
Job Description:
Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Troubleshoots and performs diagnostic test of equipment malfunctions. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. Responsible for the installation, check out, operation, maintenance and repair and modification of customer equipment and/or software. Performs diagnostic tests to troubleshoot equipment failures. Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.
Essential Functions:
Highly developed support individual contributor.
Works autonomously.
May act as a mentor to lower level peers and provide guidance on tasks.
Makes recommendations for solutions.
Works on assignments requiring judgment and initiative
Able to travel and temporarily relocate, both domestically and internationally for 120 days out of the year.
Qualifications:
Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
Must have a current and active Secret, or higher, US Security clearance.
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Responsibilities
The core responsibilities involve performing field technician duties at level C. Specific tasks are not detailed in the provided description.
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