Field Technician at Enhanced Veterans Solutions, Inc.

Tucson, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

25.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Secret Clearance, Security+, Tier 2 Support, Incident Troubleshooting, Remedy, ITSM Tools, Hardware Troubleshooting, Software Troubleshooting, Mobile Device Management, MDM, Vulnerability Remediation, System Compliance, Endpoint Support, SLA Compliance, NIPR Support, SIPR Support

Industry

IT Services and IT Consulting

Description

Description Join our dynamic team at Enhanced Veterans Solutions, Inc. as a Field Technician, providing essential on-site support for telecommunications systems and equipment at Davis Monthan AFB in Arizona. This position requires an Active Secret Security Clearance to be considered for an interview. You'll be responsible for remote and deskside Tier 2 support for approximately 11,000 users, supporting up to 6,800 NIPR and 500 SIPR devices. Responsibilities include incident troubleshooting, remediation, and escalation beyond Tier 1 capabilities. Technicians will update and maintain incident tickets in the ticketing system, adhering to government processes, and will coordinate with EITaaS Wave 1 teams and other authorized entities. Requirements: Secret clearance required Security+ certification Provide Tier 2 support (remote and deskside) for incident resolution beyond Tier 1 capabilities, ensuring timely and accurate ticket updates Utilize Remedy or similar IT Service Management (ITSM) tools to document, manage, and resolve service tickets in compliance with government-defined workflows Troubleshoot and resolve hardware, software, and connectivity issues on NIPR and SIPR end-user devices, including desktops, laptops, tablets, and mobile devices Support mobile device management (MDM) tasks such as configuration, enrollment, security policy enforcement, and application deployment Collaborate with Tier 1, Tier 3 (Engineering), and Tier 4 (OEM/Vendor) support teams to ensure comprehensive ticket resolution and escalation as needed Participate in the EITaaS Wave 1 transition, including coordination with Enterprise Service Desk (ESD), UEM/Engineering, EUMOC, base CFP, and other stakeholders Conduct desk-side support for vulnerability remediation efforts, such as failed patch installations, antivirus/malware deployments, and system compliance Perform imaging, software installation, patching, and wall-to-desk cabling for physical endpoint support Maintain documentation of work performed and ensure all actions are captured in the ticketing system for audit and SLA compliance If you're ready to contribute your expertise in a hands-on role and thrive in a collaborative environment, we want to hear from you! Requirements Active Secret Security Clearance - Your clearance must be active to be considered for an interview. Years of Relevant Experience* required: 1-2 years. Bachelor's Degree in related field or may be substituted for 5 years of relevant experience. Security+ Certification EVS offers a comprehensive benefits package, including medical, dental, vision, 401(k) with company match, life insurance, voluntary insurance options, and paid time off.

Responsibilities

The Field Technician will provide remote and deskside Tier 2 support for approximately 11,000 users across NIPR and SIPR devices, focusing on incident troubleshooting, remediation, and escalation beyond Tier 1 capabilities. Responsibilities also include maintaining incident tickets in the ticketing system and coordinating support efforts with various internal and external teams.