Field Technician - Fargo, ND at Midcontinent

West Fargo, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

20.5

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Troubleshooting, Customer Service, Technical Support, Network Repair, Mentoring, Safety Compliance, Communication, Problem Solving, Attention To Detail, Adaptability, Teamwork, Time Management, Technical Assessments, Service Changes, Customer Education

Industry

Telecommunications

Description

Job Summary: As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. Position leveling ranges from Field Technician I to Field Technician V, based on experience and certifications. Responsibilities: * Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs. * Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations. * Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets. * Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction. * Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly. * Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement * Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure. * Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed. * Mentor and train other team members as required, and cross-train on additional services to meet customer demand. * Maintain a clean environment by clearing all debris and materials upon completion of service request. * Perform on-call duties as required. * Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely. * Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image. * Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * High School diploma or equivalent (GED). * Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work. * Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position. Preferred Qualifications: * Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided. Note: Team Members will be assigned a level based on the required experience and training. Advancement through job levels is sequential and contingent upon successful completion of all requirements at the preceding level, including certifications, proficiency tests, and time-in-role or equivalent experience where applicable. Field Technician * No previous experience required. Field Tech I, Level 1 * FTR 1 Certification Test & Proficiency Test 1. Field Tech I, Level 2 * CX Certification Program (Course & Skills Test completed). Field Tech I, Level 3 * Wi-Fi Specialist Certification Program (Course & Skills Test completed). Field Tech II, Level 1 * FTR 2 Certification Test & Proficiency Test 2. Field Tech II, Level 2 * FTR 3 Certification Test * Fiber Essential Certification Program (Course & Skills Test completed). Field Tech II, Level 3 * Plant Outage Certification Program (Course & Skills Test completed). Field Tech III * 3 years in role or equivalent experience. * Field Tech Proficiency Test 3. * Fiber Professional Certification Program (Course & Skills Test completed). Field Tech IV * 4 years in role or equivalent experience. * Field Tech Proficiency Test 4. * Field Tech IV Exam. Field Technician V * 5 years in role or equivalent experience. * Field Tech Proficiency Test 5. * Field Tech V Exam. Work Environment: * In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings. * The noise level in the work environment is moderate to loud. * Frequent exposure to outside weather conditions. * Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration. * May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands. * Must be prepared to travel on short notice and work extended, flexible hours. Physical Demands: * Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried. * Required to reach with hands and arms, stoop, kneel, or crouch. * Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder. * Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment. * Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces. * Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements. Mental Demands: * Ability to understand, follow, and execute both routine and non-routine verbal and written instructions. * Proficient in understanding problems and collaborating with others to find alternative solutions. * Ability to adapt to changing circumstances and remain flexible in a dynamic work environment. * Keen attention to detail to ensure accuracy and quality in all aspects of operations. Qualifications $20.50 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided. Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you. Visit https://www.midco.com/careers/field-technician-jobs/ [https://www.midco.com/careers/field-technician-jobs/] to learn about employment opportunities and apply today.

Responsibilities

As a Field Technician, you will install, maintain, and troubleshoot services for residential and business customers. You will ensure optimal performance and customer satisfaction through technical assessments and effective communication.