JOB SUMMARY:

We are seeking a highly skilled Field Technician II to join our team. This role involves installing, maintaining, troubleshooting, and repairing cabling, fiber optics, access control systems, CCTV, antennas, point-of-sale (POS) systems, and digital displays. The ideal candidate will have hands-on experience with structured cabling, low-voltage systems, networking, and field service work, ensuring top-tier performance and reliability of mission-critical systems.

QUALIFICATIONS & SKILLS:

• Diploma or certification in Electronics, Electrical Engineering, Telecommunications, IT, or a related field.
• BICSI, FOA, or manufacturer-specific certifications (e.g., Panduit, Corning, Bosch, HID) are highly desirable.
• Valid Fall Protection, WHMIS, and Occupational Health & Safety certifications are an asset.
• 2-5 years of experience in low-voltage field service work, including cabling, fiber optics, access control, CCTV, antennas, POS, and digital signage.
• Hands-on experience with testing and troubleshooting tools such as OTDR, TDR, multimeters, and signal analyzers
• Strong knowledge of networking fundamentals, including TCP/IP, VLANs, PoE, and wireless communication protocols
• Proficiency in structured cabling, fiber splicing, and low-voltage system installations.
• Experience working with hand tools, power tools, and specialized testing equipment.
• Ability to read blueprints, schematics, and wiring diagrams.
• Familiarity with industry standards like EIA/TIA, IEEE, NEC, and NFPA.
• Basic programming and troubleshooting of CCTV, access control, and POS software.
• Valid driver’s license and ability to travel within the province or country as needed.
• Strong problem-solving skills and attention to detail.
• Ability to lift and carry up to 50 lbs and work in confined spaces or at heights.
• Excellent customer service skills and ability to work independently or in a team.

Ability to use hand tools and diagnostic equipment.

• Strong troubleshooting skills in electrical, mechanical, or IT systems.
• Proficiency with diagnostic tools and software.
• Knowledge of networking, hardware, and field communication systems (if applicable).

Valid driver’s license with a clean driving record.

· General Duties:
o Perform installation, maintenance, and repairs on field equipment, systems, and infrastructure.
o Diagnose technical issues and provide effective solutions onsite or remotely.
o Conduct routine inspections and preventive maintenance to minimize downtime.
o Work with senior technicians and engineers to improve service efficiency.
o Document all service activities, including diagnostics, repairs, and parts used.
o Maintain compliance with safety regulations and company policies.
o Provide technical support and training to clients or team members as needed.
o Document all service activities, including diagnostics, repairs, and parts used.
o Maintain compliance with safety regulations and company policies.
o Provide technical support and training to clients or team members as needed.
o Travel to different field locations as required.
· Cabling & Fiber Optics:
o Travel to different field locations as required.
o Install, terminate, and test copper (Cat5e, Cat6, Cat6a) and fiber optic cables.
o Perform structured cabling installations for data, voice, and video networks.
o Troubleshoot and repair connectivity issues, ensuring minimal downtime.
o Conduct fiber splicing, testing (OTDR, light source, and power meter), and documentation.
o Follow industry standards (TIA/EIA, BICSI) and ensure compliance with safety regulations.
· Access Control Systems:
o Install, configure, and maintain electronic door access systems, keypads, and card readers.
o Run cabling for access control systems and integrate with security networks.
o Diagnose and repair access control system failures or malfunctions.
o Work with security teams to enhance building and perimeter security.
· CCTV & Surveillance Systems:
o Install and configure IP and analog CCTV cameras, NVRs, and DVRs.
o Perform system integrations, remote access setup, and networking configurations.
o Troubleshoot and repair surveillance system issues, ensuring high uptime.
o Conduct periodic maintenance, software updates, and camera adjustments.
· Antennas & Wireless Systems:
o Install and align antennas for wireless communication, including Wi-Fi and radio systems.
o Conduct RF testing and signal strength analysis to optimize performance.
o Maintain and troubleshoot antenna systems for interference or hardware failures.
· Point-of-Sale (POS) Systems:
o Install and configure POS hardware, including terminals, printers, and scanners.
o Perform software updates, network connectivity checks, and troubleshooting.
o Ensure seamless integration with inventory and payment processing systems.
o Provide user training and support for POS system operations.
· Digital Displays & Signage:
o Install and configure digital displays, LED screens, and interactive kiosks.
o Troubleshoot and repair display hardware, software, and network connections.
o Ensure proper content playback, resolution settings, and system functionality.
o Work with content management systems (CMS) for remote updates and scheduling.