Field Technician Installer at Light & Wonder

Silverwater, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Technician, Communication Skills, Analytical Reasoning, Customer Service, Organization Skills, Stakeholder Management, Electro-Mechanical Fault-Finding, Computer Systems, Networking, Troubleshooting, Technical Training, Problem-Solving, Work Schedule Management, Reporting, Continuous Improvement

Industry

Gambling Facilities and Casinos

Description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Who we are: With a team of over 6,000 passionate individuals, Light and Wonder is at the forefront of innovation in the gaming industry. Our three unique businesses units work seamlessly together to build cutting-edge technology, develop jaw-dropping digital gaming content, and support the success of iconic casinos, operators, and online gaming providers across the globe. We now seek a highly experienced Field Service Technician to provide a technical service to LnW gaming machines. About the Role: Field Service Technicians are responsible for providing a technical service to LnW gaming machines and products, including investigating mechanical and electrical faults, and performing repairs. Field Service Technicians represent LnW Games through visiting customer sites and acting as the main point of contact for receiving technical phone calls and troubleshooting. Field Service Technicians record and report issues to add to a knowledge base of continuous learning and to provide an auditable record of work performed, and escalate issues as required to maintain a high level of customer service. Duties and Responsibilities: Perform and complete field installations, conversions, and upgrades to a high standard Record and report the completion of work, ensuring all required pertinent data is collated Develop and perform operator and technical training to venue staff as required Escalate faults as required to ensure timely resolution and maintain a high level of customer service Manage work schedules effectively and efficiently to satisfy both Customer and Sales Team requirements Report on a weekly basis operational field issues that arise Tagging of all returned parts, process & test return orders – including fault finding and repair testing of parts Continuously identify opportunities to improve operations, decrease turnaround times, streamline work processes, work cooperatively, and deliver high quality customer service Travel interstate or International as required Knowledge, Skills and Abilities: Previous experience as field Technician Effective communication skills – both written and verbal Ability to apply analytical reasoning and diplomacy when problem-solving Strong customer service skills along with Organisation and stakeholder management skills and working autonomously Strong electro – mechanical fault-finding skills, with understanding of computer systems, networking & trouble shooting skills Experience, Education and Qualification: 5+ years exposure to EGMs, MTGMs and Utility products in a Support or Maintenance capacity Exposure to market industry (Gaming) regulations and operating procedures Formal certification in a technical discipline advantageous To hold and maintain a various Gaming technical license’s Must be physically capable of operating company supplied vehicles, valid driver’s license, and an acceptable driving record Working Conditions: The work conditions are representative and typical of similar jobs in comparable organizations Workplace Health & Safety: Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace Ensure compliance with safe work practices Ensure not to put self and others at risk Use and maintain equipment properly and ensure that the work area is free of hazards Report all incidents, injuries and near misses Report any hazard or accident to the supervisor or manager as soon as it becomes apparent Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. #LI-Hybrid Qualifications Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/ At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at responsiblereporting@lnw.com Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.

Responsibilities

Field Service Technicians are responsible for providing technical service to LnW gaming machines, including investigating mechanical and electrical faults and performing repairs. They act as the main point of contact for customer sites, ensuring high levels of customer service and reporting issues for continuous learning.