Field Technician- IT at Rogers-O'Brien Construction

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk, Field Support, Troubleshooting, Hardware Support, Software Support, Network Support, VPN, DNS, DHCP, Windows, iOS, Office, Vendor Management, Documentation, Critical Thinking

Industry

Description

Join the team that's building Texas! Rogers-O’Brien Construction is looking for a proactive and technically skilled Field Technician to provide critical IT support for our teams in the field and the regional Dallas office. This role is ideal for someone who thrives in fast-paced environments, enjoys hands-on problem-solving, and is passionate about helping teams stay connected and productive. You'll play a vital role in maintaining and improving our technical operations, supporting jobsite mobilizations, and delivering high-quality helpdesk support to employees across the company. The IT Field Technician provides professional technical support to employees across the company through both Helpdesk and Field Support functions. This role is responsible for diagnosing and resolving software, hardware, and network issues, while also supporting jobsite IT operations and office environments. The position plays a critical role in identifying, improving, and implementing IT processes that enhance efficiency, reduce downtime, and align with Rogers-O’Brien’s strategic objectives. This is an on-site position requiring in-person support—remote work is not available due to the hands-on nature of the role. Responsibilities Field Support * Deploy and support workstations, hardware, and network setups at jobsites and offices. * Provide on-site support for technical issues that cannot be resolved remotely. * Troubleshoot and resolve connectivity issues (VPN, remote tools, ISPs). * Lead equipment setup, repairs, replacements, and IT demobilizations. * Conduct field visits to assess equipment and system performance. * Supervise IT interns during mobilizations and training. * Coordinate with project teams and identify improvement areas with IT leadership. * Manage third-party vendors like Internet Service Providers. * Helpdesk & Systems Support * Respond to hardware, software, and network issues via Helpdesk system. * Collaborate with users to define IT needs and solutions. * Support devices and platforms including Windows, iOS, Office, VPN, DNS, DHCP. * Track and document requests, issues, and resolutions using Helpdesk tools. * Recommend and implement solutions to reduce recurring issues. * Communication & Documentation * Maintain clear, professional communication with users and vendors. * Document field and Helpdesk support activities and contribute to the knowledge base. * Analyze trends to improve system reliability and user experience. Qualifications * Bachelor’s in Computer Science preferred; equivalent experience considered. * 3–5 years of relevant IT support experience required. * CompTIA A+ or Tech+ certification preferred. * Work Environment & Physical Requirements On-site role with regular field visits (no remote work). * Must meet company driving requirements to operate a company vehicle. * Ability to lift up to 20 lbs and adapt to changing work environments. * Strong critical thinking, communication, and troubleshooting skills required. RO Perks * Competitive Salary & Benefits * Paid Maternity and Paternity leave * Structured career pathing and continuing education support * RO Refresh – Additional paid time off between Christmas and New Years Commitment to Diversity at RO Rogers-O’Brien is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. Notice to Search Firms and Recruiters: Rogers-O'Brien Construction (RO) does not accept unsolicited resumes, profiles, or applications from recruiters or employment agencies. RO is under no obligation to pay any referral compensation or recruiter fee in the absence of a position-specific requisition and currently executed Recruitment Services Agreement. This includes unsolicited resumes submitted directly to any RO employee or hiring manager. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights [https://www.eeoc.gov/poster] notice from the Department of Labor.

Responsibilities

The Field Technician will provide professional technical support through Helpdesk and Field Support functions, diagnosing and resolving software, hardware, and network issues across jobsites and the regional office. This role is also responsible for leading jobsite IT mobilizations, equipment setup, repairs, and coordinating with third-party vendors.