Field Technician at KairosIT

Pompano Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Device Lifecycle Execution, Endpoint Imaging, Deployment, Field Support, Troubleshooting, Autopilot, Intune, Jamf, WDS, ITSM, Asset Management, ITIL, Client Communication, Documentation, Hardware Configuration, Software Configuration

Industry

IT Services and IT Consulting

Description

The Field Technician is the operational backbone of our client technology delivery. This role owns device lifecycle execution — from imaging and deployment to field support — and is held to the standards of a best-in-class MSP. You move fast, you document everything, and you leave every client interaction better than you found it. Device Onboarding & Client Shipping: Own the full device provisioning lifecycle. Image, configure, QA, and ship client endpoints to spec — on time, every time. Zero shortcuts. Every asset logged before it leaves the building. Onsite Client Visits: Deploy on-site when remote resolution isn't viable. Own the outcome — hardware installs, network troubleshooting, equipment swaps. Represent Kairos IT with professionalism and close every visit with documented resolution. Support Ticket Resolution: Work the queue with urgency when bandwidth allows. Triage accurately, resolve efficiently, escalate with context. No ticket sits without an owner. Knowledge Management & Continual Improvement: Contribute to and maintain the internal knowledge base — runbooks, SOPs, and known error documentation. Identify recurring incidents and surface patterns to the team. Every repeat problem is a process failure waiting to be fixed; own your part in closing that loop. Technical Execution: Proficient in endpoint imaging and deployment (Autopilot, Intune, Jamf, WDS). Able to configure, troubleshoot, and validate hardware and software independently without hand-holding. ITIL-Aligned Discipline: Understands and applies incident, request, and change management principles. Follows documented processes. Contributes to continual service improvement by flagging patterns and inefficiencies. Asset & Documentation Rigor: Maintains accurate, real-time records in the ITSM and asset management platform. If it isn't documented, it didn't happen. Client-Facing Presence: Communicates clearly with non-technical stakeholders. Manages expectations, delivers on commitments, and reinforces client confidence in every interaction. Required: 1–3 years in a field technician, desktop support, or IT dispatch role within a managed services environment. Hands-on experience with endpoint provisioning and ITSM ticketing platforms. Preferred: CompTIA A+ or equivalent. Exposure to Microsoft Intune, Jamf, or similar MDM. Working knowledge of ITIL v4 foundations — certification is a plus, applied understanding is a must. Non-Negotiable: Valid driver's license, ability to lift 50 lbs. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development

Responsibilities

This role is responsible for owning the entire device lifecycle, including imaging, configuration, deployment, and providing onsite support and troubleshooting when remote resolution is not possible. The technician must also maintain rigorous documentation standards and contribute to knowledge management for continual service improvement.