MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• 1+ years of experience in a technical support or field service role
• Strong technical and mechanical aptitude
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively
• Strong installer relationships

PREFERRED QUALIFICATIONS:

• Associate’s or Bachelor’s degree in a related field
• Extremely knowledgeable about many different types of flooring products and installation techniques
• Experience with our specific products and technologies
• Certification in relevant technical areas

SKILLS:

In this role, you will utilize your technical and mechanical aptitude to diagnose and troubleshoot issues with our products. Your strong communication and customer service skills will be essential in providing effective on-site support to our customers. You will also need to manage your time effectively and work independently to ensure timely completion of service visits. Additionally, your attention to detail and adherence to safety and quality standards will be critical to maintaining our high level of customer satisfaction

ABOUT THE ROLE:

As a Field Technician, you will play a crucial role in ensuring our customers receive the highest level of technical support. You will be responsible for providing on-site installation, repair, and maintenance services for our products. Candidates should have a significant amount of flooring installation experience with various flooring types including carpet, ceramic tile, hardwood, laminate, vinyl, and LVT. Your work will directly impact our customers’ satisfaction and loyalty to our brand. You will work closely with our customer service and technical support teams to ensure timely and effective resolution of customer issues. Your attention to detail and ability to work independently will be essential to your success in this role.

RESPONSIBILITIES:

• Provide on-site installation, repair, and maintenance services for our products
• Diagnose and troubleshoot technical issues
• Collaborate with customer service and technical support teams to ensure timely and effective resolution of customer issues
• Maintain accurate records of all service visits and completed work
• Adhere to all safety and quality standards