Field Technician at Liberty Latin America Communications, Inc.

, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cable Television Installation, Broadband Troubleshooting, Voice Services Repair, TCP/IP Protocols, Networking, RF Spectrum Analysis, Digital Multi-meter Operation, Customer Service, Hand Tool Proficiency, Technical Diagnosis, Hardware Replacement, Safety Regulation Compliance

Industry

Telecommunications

Description

What's The Role Responsible for the repair of installation and servicing of Cable Television, High Speed Broadband and Voice services in residential homes and SME businesses. What You'll Do Diagnose and/or correct all technical problems (Cable TV, Hi-Speed Broadband and Voice services) to the satisfaction of the customer and in accordance with company specifications. Inform customers of enhanced company products in an effort to secure increased sales. Ability to operate field test equipment (860 DSPI RF handheld spectrum analyser, digital multi-meter etc) Complete Company documentation or update databases pertaining to calls in accordance with the department processes and standards. Complete all service change requests in a timely professional manner. Complete all assigned projects within established time parameters and standards. You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy. Strive for flawless execution in everything that we do, resulting in consistently evolving standards of higher overall performance. Ensuring the full return of customer service (video, voice or data). Repair or replace drop cable/primex boxes. Troubleshoot Broadband, TV, Video and Voice problems Repair and replace any damaged equipment: ONT’s and Set Top Boxes. Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers. May be required to work flexible shifts and schedules; nonstandard workweek, weekends and perform on call duties and functions as necessary Knowledge & Experience Minimum of Five (5) CXC or equivalent Must possess excellent computer skills including knowledge of networking and TCP/IP protocols. At least 3 to 5 years CATV experience. Good understanding of excellent customer service Must be highly motivated to learn new and existing Cable Television and IT technologies. · Must possess the ability to broaden your knowledge of existing system and new systems that may emerge. · Ability to communicate fluently with customers and co-workers. · Must have a valid driver's license with a safe driving record. · Must be able to work safe and efficient with hand tools. ( hammers, drills etc) · Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet. · Willing to work flexible shifts and schedules; on-call, days, nights and weekends.

Responsibilities

Responsible for the installation, repair, and servicing of Cable TV, High Speed Broadband, and Voice services for residential and SME customers. This includes diagnosing technical problems, replacing damaged equipment, and updating company databases.