Field Technician at Pomeroy

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, macOS Troubleshooting, Microsoft 365 Suite, Hardware Diagnostics, Video Conferencing Support, Mobile Device Support, Customer Service, Interpersonal Skills, Communication Skills

Industry

IT Services and IT Consulting

Description

Position Overview The Onsite IT Support Technician will provide high-quality, in-person technical support to SAP employees and contractors at our Tempe site. This location supports up to 230 onsite users and includes 16 meeting rooms, 3 training rooms, and 1 Design Thinking collaboration space. The technician will be responsible for deskside support, meeting room readiness, asset management, and “smart hands” support for infrastructure teams. This role requires excellent customer service skills, strong technical capabilities, and the ability to work independently in a fast-paced environment. Key Responsibilities End User Support • Provide deskside hardware and software support for laptops, desktops, mobile devices, and peripherals. • Troubleshoot and resolve incidents escalated from the Service Desk, ensuring SLA compliance. • Assist with installation, configuration, and upgrades of SAP-approved hardware and software. • Support mobile device setup, enrollment in MDM, and troubleshooting of connectivity issues. • Provide guidance on client’s IT policies, processes, and self-service tools. Meeting Room & AV Support • Maintain and proactively check meeting rooms, training rooms, and the Design Thinking space to ensure readiness. • Provide A/V support for live, hybrid, and virtual meetings, including vendor coordination when necessary. • Troubleshoot and resolve conferencing equipment issues (BYOD Rooms, Teams Rooms, projectors, wireless presentation tools, etc.). Asset & Stock Management • Maintain accurate inventory of IT assets and spare stock; perform asset tagging and documentation updates in client asset systems. • Support device refresh, return, and disposal processes following the clients guidelines. • Coordinate with logistics providers for shipments, receipts, and secure storage. IMACD & Smart Hands Support • Perform Install, Move, Add, Change, and Deinstall (IMACD) requests for end-user devices and meeting room equipment. • Act as smart hands for network, server, and infrastructure teams, including port patching, cabling checks, and hardware swaps. • Escort vendors and provide physical access support for equipment installations or maintenance. Event & VIP Support • Provide priority support for onsite events, executive meetings, and VIP users as required. Qualifications & Skills • Experience: Minimum 2 years of IT deskside or field support experience (corporate environment preferred). • Technical Skills: • Windows and macOS troubleshooting • Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive) • Hardware diagnostics and component replacement • Video conferencing platforms and AV equipment support • Mobile device support (iOS, Android, MDM enrollment) • Certifications (Preferred): ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate • Excellent communication skills (verbal and written) in English. • Strong customer service and interpersonal skills. • Ability to work independently, manage multiple priorities, and resolve issues under pressure. Physical & Other Requirements • Ability to lift and carry up to 50 lbs (for equipment moves). • Ability to move between multiple floors/rooms for support tasks. #LI-DNI

Responsibilities

The technician will provide deskside support, meeting room readiness, asset management, and smart hands support for infrastructure teams. This role requires excellent customer service skills and strong technical capabilities.