Field Technician at Pomeroy

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Mac OS Support, Windows OS Support, Hardware Troubleshooting, Software Troubleshooting, User Support, System Configuration, Network Connectivity, Customer Service, Communication Skills, Time Management, Incident Tracking, Peripheral Device Support, OS Performance Tuning, Application Configuration, Password Resets

Industry

IT Services and IT Consulting

Description

POSITION SUMMARY: We are seeking 1 experienced IT Onsite Support Technicians to provide comprehensive technical support services at our client's location. This is a 1-year, full-time contract opportunity working Monday through Friday. The technicians will be responsible for day-to-day IT support activities including hardware/software troubleshooting, user support, system configuration, and more. Mac OS support experience is critical for this role. -------------------------------------------------------------------------------- KEY RESPONSIBILITIES: * Provide in-person technical support for PC and Mac users * Diagnose and resolve hardware and software issues, including operating system (OS) configurations and updates * Perform password resets, OS performance tuning, and general troubleshooting * Inspect and troubleshoot hardware components such as hard drives, LCDs, USB ports, and other peripherals * Provide support for Mac OS and Apple applications (required) * Address network connectivity issues, including wireless connectivity and wireless certificate installation for workstations and tablets * Configure and restore Windows user profiles; install and configure profile-specific applications * Support the distribution and configuration of approved peripherals (webcams, keyboards, mice, power adapters, etc.) * Distribute accessories/peripherals to users through the designated process * Support incident remediation after application pushes/packaging (non-CSC owned/supported apps) * Handle service requests including asset management at centralized device pickup/drop-off points * Coordinate deployment of loaner PCs, including build and configuration if selected by customer * Manage return, repair, and redeployment of loaner assets into the customer?s pool * Provide up to 1 hour per week of project coordination support for labor monitoring * Assist with key IT functions and service delivery as needed -------------------------------------------------------------------------------- REQUIRED SKILLS & QUALIFICATIONS: * Proven experience in IT support roles, preferably in an onsite capacity * Strong Mac OS and Apple software support experience (required) * Solid understanding of Windows OS, user profile management, and application configuration * Experience with hardware diagnostics and peripheral device support * Ability to troubleshoot network and wireless issues * Strong customer service and communication skills * Ability to work independently and manage time effectively * Experience with IT service request and incident tracking systems -------------------------------------------------------------------------------- ADDITIONAL INFORMATION: * Technicians will use customer-provided stock for accessories and peripherals * This role involves hands-on technical support and regular interaction with end-users * Candidate must be able to work onsite during the specified hours #LI-DNI

Responsibilities

The Field Technician will provide in-person technical support for both PC and Mac users, diagnosing and resolving hardware and software issues. They will also handle service requests, manage loaner assets, and assist with key IT functions as needed.