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Field Technician at Pomeroy

Middletown Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Support, IT Equipment, Software Issues, Hardware Issues, Customer Service, Communication, Analytical Skills, Problem Solving, Time Management, Organizational Skills, Windows, MacOS, Android, iOS, Installation, Maintenance

Industry

IT Services and IT Consulting

Description

Essential Job Functions: • Provides on-site field support to customers including installation, repair, and servicing of IT equipment. • Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. • Assists in investigating and resolving complex installations and maintenance matters. • Instructs customers in the operation and maintenance of systems and equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up testing. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis on system issue trends and solutions. • Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. • Documents all pertinent user information and the nature of problem reported with accuracy. • Records all inventory transactions accurately to maintain service and inventory part accuracy. Basic Qualifications: • High school diploma or G.E.D. • Five or more years of field support experience. • Experience working with corporate hardware, software and equipment. • Able to lift 45 pounds. • Able to work in the USA. Other Qualifications: • Deep understanding of computer hardware and software components. • Experience navigating technical issues with a high level of customer service and empathy. • Excellent verbal and written communication with the ability to tailor communication style to different audiences. • Experience working in a dynamic, fast-paced environment. • Shown success in team environments demonstrating shared responsibility and accountability. • Strong analytical and problem solving ability. • Good time management and organizational skills. Work Environment: • Office environment. • Dress code: Business casual. #LI-DNI

Responsibilities

The Field Technician provides on-site support for the installation, repair, and servicing of IT equipment. They also resolve software and hardware issues across various devices and instruct customers on system operation and maintenance.