Field Technician at Pomeroy

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware Installation, Software Configuration, Network Issues, Windows Operating System, Mac Operating System, Microsoft Office, Google Workspace, Problem-Solving, Communication Skills, Interpersonal Skills, SCCM, VPN, Azure, O365

Industry

IT Services and IT Consulting

Description

Responsibilities: • Provide on-the-spot technical support to employees who visit the IT walk-up desk. • Troubleshoot and resolve hardware, software, and network issues. • Assist with the setup and configuration of new devices and applications. • Maintain accurate records of support requests and resolutions. • Collaborate with other IT team members to ensure timely and effective problem resolution. • Educate employees on best practices for using technology and software. • Perform routine maintenance and updates on IT equipment. • Ensure compliance with company IT policies and procedures. • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment. • Verify and approve operational quality of system equipment. • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Assist in investigating and resolving complex installations and maintenance matters of significance. • Instruct customers in the operation and maintenance of systems/equipment. • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting. • Act as a liaison with customers on administrative and technical matters for assigned projects. • Perform analysis and prepare reports on system problem trends and issues. • Troubleshoot user accounts. • Understand SCCM, VPN, Azure, O365, Windows 10 & 11. Requirements: • 2-3 years of experience in IT support or a related field. • Strong knowledge of Windows and Mac operating systems. • Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace). • Excellent problem-solving skills and the ability to work under pressure. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Other Qualifications: • An advanced degree in a relevant field is a plus. • Candidates must be authorized to work in United States without the requirement of sponsorship. Background Check Required #LI-DNI

Responsibilities

The Field Technician will provide on-the-spot technical support to employees and troubleshoot hardware, software, and network issues. They will also assist with device setup, maintain records of support requests, and ensure compliance with IT policies.