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Field Technician at Pomeroy

Kalamazoo, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Support, Hardware Installation, Repair, Upgrade, Maintenance, Troubleshooting, Windows 10, MS Office, OS365, SCCM Imaging, Ticket Management, iOS Devices, Customer Support, Quality Checks, Client Facing Support

Industry

IT Services and IT Consulting

Description

Job Description: Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 1+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC’s/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment #LI-DNI

Responsibilities

The Field Technician provides on-site client support, including installation, servicing, and repairing systems. They also perform quality checks on system equipment before deployment and resolve customer issues related to hardware and software.