Field Technician at Pomeroy

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware Installation, Software Configuration, Network Issues, Windows Operating System, Mac Operating System, Microsoft Office, Google Workspace, Problem-Solving, Communication Skills, Interpersonal Skills, SCCM, VPN, Azure, O365

Industry

IT Services and IT Consulting

Description

Responsibilities: * Provide on-the-spot technical support to employees who visit the IT walk-up desk. * Troubleshoot and resolve hardware, software, and network issues. * Assist with the setup and configuration of new devices and applications. * Maintain accurate records of support requests and resolutions. * Collaborate with other IT team members to ensure timely and effective problem resolution * Educate employees on best practices for using technology and software. * Perform routine maintenance and updates on IT equipment. * Ensure compliance with company IT policies and procedures. * Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment. * Verify and approve operational quality of system equipment. * Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance. * Assist in investigating and resolving complex installations and maintenance matters of significance. * Instruct customers in the operation and maintenance of systems/equipment. * Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting. * Act as a liaison with customers on administrative and technical matters for assigned projects. * Perform analysis and prepare reports on system problem trends and issues. * Troubleshoot user accounts. * Understand SCCM, VPN, Azure, O365, Windows 10 & 11 * Requirements: * 2-3 years of experience in IT support or a related field. * Strong knowledge of Windows and Mac operating systems. * Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace). * Excellent problem-solving skills and the ability to work under pressure. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Other Qualifications:An advanced degree in a relevant field is a plus.* #LI-DNI

Responsibilities

The Field Technician provides on-the-spot technical support to employees and resolves hardware, software, and network issues. They also perform routine maintenance, educate employees on technology best practices, and provide on-site support to customers.