Field Technician at Pomeroy

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Support, Software Support, Windows 10, Microsoft Office 365, Networking, LAN, WAN, Communication, Documentation, Inventory Management, Active Listening, Empathetic Listening, PC Building, Reimaging, Group Policies

Industry

IT Services and IT Consulting

Description

Provide on-site field support to customers including installation, servicing, and repairing systems and equipment. • Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories. • Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive and other corporate deployed desktop applications. • Troubleshoot Microsoft patches, corporate software deployments, group policies, • Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade. • Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. • Perform IMACD activities within SLA's - PC and peripheral add move change • Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written. • Documents solutions and incident resolution case notes in English in assigned reporting systems. • Performs inventory management. Minimum Experience Required • Desired: 8 – 10 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments. #LI-DNI

Responsibilities

Provide on-site field support to customers including installation, servicing, and repairing systems and equipment. Troubleshoot hardware and software issues related to corporate devices and applications.