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Field Technician at Recovery Monitoring Solutions LLC

Brookhaven, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Criminal Justice, Device Maintenance, Troubleshooting, Documentation, Payment Processing, Training, Event Representation

Industry

Public Safety

Description

*$500.00 Hiring bonus after 90 days of employment for new employees Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX. POSITION SUMMARY Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies. ESSENTIAL FUNCTIONS: o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials. o Install (office or jail) and deactivate technology devices on monitored participants. o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities. o Perform device maintenance (typically device replacement or adjusting strap size/fit). o Schedule and conduct follow up appointments with courts and agencies in the area. o Document all pertinent information electronically in monitoring system database. o Maintain cleanliness of inactive equipment. o Review participant fee accounts and process payments. o Represent the company at local events/conferences, when assigned. QUALIFICATIONS: o One (1) year of experience in the fields of criminal justice or customer service preferred. o Must have a good MVR (motor vehicle report) and an up to date driver’s license. * Position is 100% driving throughout assigned region. Monday- Friday 8m-5pm

Responsibilities

The Field Technician is responsible for servicing and managing field installations of participants and acting as a liaison for field locations. This includes providing customer service, installing and deactivating technology devices, and documenting information in the monitoring system database.